Meet the team

Our dedicated team at Clifton IT look after our clients with great professionalism, and take pride in their customer service. We have a great deal of experience which we use to help and support our customers, no matter what they need. We take great pride in providing a dedicated service for everyone.

Derrick Ross

Co-Founder and Technical Director

From a programming background in the 1980s, Derrick ran the engineering side of the Hampshire Business Computers, who acquired Clifton IT in 2017, until 1999 and then made the move to Account Manager, focussing on advising and selling solutions to his clients. His technical knowledge enables him to easily lay out the features and benefits of the often complex solutions available to clients in moving their IT systems forward to remain secure and efficient. He is also the primary contact for key technology partners and takes responsibility for selecting the preferred strategy through its products and solutions.

Lindsey Penfound

Managing Director

Lindsey joined Clifton IT in 2021 as the structure changed to an Employee Ownership Trust. Taking over the position of MD from Kieron in 2023, among other responsibilities her role includes managing personnel, financial and legal aspects. She continues to work closely with Derrick in proudly helping lead and support the highly skilled individuals within the Team to manage the continued success of the company in providing excellent technical service to new and existing clients.

Sam Hobday

Senior Consultant

Sam is a senior technical consultant and has been with the company since 2010. He works with both new and existing clients to develop, sell, implement and support technical solutions and projects. Sam has a long established background in Small Business IT, with a huge number of Microsoft Certifications and the experience to match. He is also a mentor to other team members within the business, and loves helping people understand IT, whether they are technically minded or not.

Graeme Penny

Account Manager

Graeme brings many years of technical and sales experience gained from previously running his own successful IT business overseas. This background enables him to give the best advice with the unique requirements of existing and future clients.

Kim Davies

Office Manager

Kim has been with the company since 2012. As Service Delivery Manager, she is responsible for and passionate about ensuring the whole team provide all clients with a consistent and impressive service. She manages the Helpdesk team as well as the accounting and administration processes. She is also the ISO and Health and Safety representative.

Sam Key

Support

Sam has worked for the company since 2014. Splitting his time between the support desk and client sites, Sam is responsible for the majority of 2nd line support tickets. His skills include O365, Group Policy, Active Directory and Desktop support.

Max Hies

Helpdesk Engineer

Max is the newest member of the company starting in 2021. His responsibilities mainly lie with 1st line queries, Office 365 and active directory administration but is eagerly continuing his study of Windows PowerShell.