Kieron is one of the founder members of HBC and has guided changes in the business goals as technology has developed and clients’ requirements from HBC have grown. Still very much involved in managing his clients and meeting new ones, he has been involved in a number of acquisitions over the years to enhance and expand the business. He is also very much involved with the accounting and administration functions and managing the team.
From a programming background in the 1980s, Derrick ran the engineering side of the business until 1999 and then made the move to Account Manager, focussing on advising and selling solutions to his clients. His technical knowledge enables him to easily lay out the features and benefits of the often complex solutions available to clients in moving their IT systems forward to remain secure and efficient. He is also the primary contact for HBC’s key technology partners and takes responsibility for selecting HBC’s strategy through its preferred products and solutions.
Kim has been with the company since 2012. As Service Delivery Manager, she is responsible for and passionate about ensuring the whole team provide all clients with a consistent and impressive service. She manages the Helpdesk team as well as the accounting and administration processes. She is also the ISO and Health and Safety representative.
Sam is a senior technical consultant and has been with the company since 2010. He works with both new and existing clients to develop, sell, implement and support technical solutions and projects. Sam has a long established background in Small Business IT, with a huge number of Microsoft Certifications and the experience to match. He is also a mentor to other team members within the business, and loves helping people understand IT, whether they are technically minded or not.
Sam has worked for the company since 2014. Splitting his time between the support desk and client sites, Sam is responsible for the majority of 2nd line support tickets. His skills include O365, Group Policy, Active Directory and Desktop support.
1st Line Support
James has been with the company since 2018 and is likely the first voice you’ll hear when you call in. He mostly deals with first line queries and ticket management but also has skills in O365 Administration, Powershell and PC Building.
2nd Line Support
Harry started working for the company in 2019. His time is mostly spent responding to new and escalated tickets on the Helpdesk. Harry often visit client sites and take on project work. He enjoy working with a variety of different technologies and seeing how these can benefit our customers.
3rd Line Support
Connor has worked for the company since 2018. Splitting his time between support desk and consultancy, Connor is responsible for 3rd line support tickets on the helpdesk as well as being a technical point of contact for many of our clients. In addition to providing technical advice, he is also responsible for planning and implementing new technical solutions for clients. He specializes in Windows Server solutions, Azure and Office 365 migration.
If you are unsure of what IT requirements you have, or how to upgrade your existing system, book in for a free IT health check. We will assess all of your systems and plans and come up with a solution for your individual IT needs.